1. RETURNS AND REFUNDS
We want you to be satisfied with your purchase from CHICO. If you are not entirely happy with your order, our Refund Policy explains the steps you can take for returns and refunds.
2. ELIGIBILITY FOR RETURNS
2.1 Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 24 hours of delivery to initiate the return process.
2.2 Incorrect Items: If you receive an item different from what you ordered, please contact us within 24 hours of delivery to arrange for a return and replacement.
2.3 Change of Mind: We understand that preferences can change. If you wish to return an item for reasons other than damage, defect, or incorrect item, please contact us within 24 hours of delivery.
3. RETURN PROCESS
3.1 Notification: To initiate a return, please contact our customer service team at http://wasap.my/601159756595 with your order details and reason for return.
3.2 Return Authorization: We will provide you with a return authorization and instructions on how to proceed.
3.3 Return Shipping: You are responsible for shipping the item back to us in its original condition and packaging. We recommend using a trackable shipping method.
4. REFUND PROCESS
4.1 Inspection: Once we receive the returned item, we will inspect it to ensure it meets the criteria for a refund.
4.2 Refund or Replacement: If the returned item is approved, we will process a refund to your original payment method or provide a replacement, as per your preference.
4.3 Timing: Refunds may take 3 working days to process, depending on your payment provider's policies.
5. NON-REFUNDABLE ITEMS
Certain items may not be eligible for a refund.
6. CONTACT US
If you have any questions or concerns about our Refund Policy, please contact us at http://wasap.my/601159756595.